Used Car Superstore in Marion

I worked with Jay N. with this recent visit and car purchase. Jay sat and listened to my needs in regard to the car and treated/spoke to me like a longtime friend shooting the breeze. His overall demeanor made me comfortable saying yes and waiting for a deal to be made when I was already late for work. I had a few bad experiences with McGrath in the past and this buying experience has changed that to an opportunity for future buying from McGrath based on Jay and his customer service attitude and willingness to help someone. I still thank the finance team and GM who did their own hard work in ensuring my car troubles were of the past. I'm extremely grateful and I've already started talking about this positive experience with friends and co-workers. I hope Jay stays on and exceeds with his attitude and diligence. Great job!

Anthony from sales was great to work with throughout the process. He was communicative, patient, and genuinely helpful, which made a big difference for me. There was a small hiccup along the way, but it was handled professionally and thoughtfully, and Anthony made sure everything was addressed and corrected the right way. I really appreciated the follow‑through, communication, and overall care taken to make sure things were resolved smoothly. Because of how everything was handled, I’m very comfortable giving five stars and would absolutely recommend working with Anthony.

They will take your money Rebecca Cook lies she told me my car was worth 26000$ it books at 17000 I am already in the hole don’t go here they lie they don’t give you correct numbers they say one thing and then put a different price on paper horrible people liars they lie and take your money

I went in with 11000$ saved up to buy a car and I trusted them and I have a car that’s only worth 16000 and a 23000$ loan now I have 4 grandkids I take care of I asked them not to do this to me and they did I didn’t know what I was doing it happened so fast now I’m stuck with 400$ payments and a car that’s not worth what I paid for 2 days ago very disappointing they honestly really screwed me over what part of that is right? It’s not at all I shoulda never trusted mcgrath I was warned it’s all very upsetting now I have to worry about this car and how to feed my grandkids this is not what I wanted at all they don’t listen then they tack on 6000$ for xxxx I don’t need ugh they made my life not better at all

Very helpful and understanding of my situation. Helped me find what I was looking for!

Loved the guys at VW! Answered every question I had (which was a lot) and got me into a brand new ID.4 with an amazing payment

Excellence, friendly, good services, knowledgeable technicians. I have been ding business with this dealership for over 15 years.

Amazing!!!!! Abby is the BEST! She has sold me my last three cars. She makes it seamless and my car is delivered so I don’t have to step foot on the car lot! Something I appreciate. She always gives everyone else credit when sue is the person behind the scenes driving the process and making it seamless. Thank you to Jordan in sales as well who is equally as amazing!

Friendly annual service completed on time and with no surprises. Been going to McGrath VW for years.

My air bag was installed quickly and it is great now. The guys were helpful and the coffee hot and smooth. I bought my VW there a few years ago and it is still ship shape. I highly recommend McGrath. Thanks for asking. Kitty

The worst buying experience ever. My daughter bought her first here and it has been a nightmare with one mistake after another on the paperwork. From putting the wrong year on the loan papers to ignoring the bank email for two weeks when there was a problem. Loan was finally finalized two days after loan due date. Thanks for the nightmare and we will not be back and will be sure to tell others to avoid all your dealers. Worst experience ever.

Getting parts is so easy, thanks to David I got my parts quick and easy!

We have purchased two vehicles from McGrath VW and had them do all our service work. Everyone at McGrath VW is awesome!

I am absolutely thrilled to provide an update on my recent experiences with Pat McGrath car dealerships. Having been a loyal customer who has purchased not one, not two, but three cars from their dealership, I felt compelled to share my recent journey, which, though initially challenging, turned into a truly exceptional experience. Once my concerns were brought to their attention, they went above and beyond to completely rectify the situation, demonstrating their commitment to customer satisfaction. Pat McGrath's team acted swiftly and decisively to address my concerns. The dealership's management, including the general manager, Mark Updegraff, and the used vehicle sales director, Mason Schultz, were both amazing and took my feedback very seriously. They immediately offered to fix things. This gesture demonstrated their commitment to making things right and ensuring my satisfaction. They recognized the importance of providing me with a vehicle that suits my needs as a disabled Army veteran. They have not only addressed the issues I encountered, but have also taken steps to ensure that such situations are less likely to occur in the future. While my recent experience initially left me disappointed, it's their swift and effective response that has ultimately and completely restored my faith in their dealership. Thank you, Pat McGrath dealerships, for making things right! Your efforts have turned a challenging situation into a very positive experience. I look forward to continuing my relationship with your dealership in the future.

Abigail Fritz made our recent car purchase an awesome experience. She listened to what we wanted in a 2nd car, and went above and beyond to help us find exactly what we were looking for at a price we can live with. Thanks so much Abby!!